FAQ

SCAP Broker FAQ´s

Find answers to your questions about account registration, verification, and management to get started quickly and securely with SCAP BROKER.

Registration, KYC, and Account Management

Complete the online form, confirm your email, and access the Client Area.
Be over 18 years old and reside in a country where CFD trading is legal.
Official photo ID and proof of address issued within the last 3 months.
Less than 24 business hours; automatic notification sent by email.
Yes, up to 3 per profile (Real, Demo, or PAMM).
Yes. Corporate accounts require articles of incorporation, constitution act, and tax declarations.
USD.
Use ‘Forgot Password’ on the website or chat if you lost the registered email.
It will be deleted after 360 days.
Request via ticket; all balances must be zero and no open positions allowed.

Account Types and Trading Conditions

Standard, ECN, PAMM.
Standard$10, Raw ECN$200, PAMM$10.
Standard from 0.8 pips commission-free; Raw ECN spreads from 0.0 pips +$6 per lot.
Up to 1:500 (Recommended 1:100).
No.
Yes, except for slippage and depth during low volatility hours.
Yes, request via support channel (CRM) with a deposit over$200.
Guaranteed on all accounts; balance resets to zero without charge.

30% for Standard and Raw.

Wednesday for FX and metals; Friday for indices and commodities.

Platforms, Tools, and Execution

MetaTrader 5, Ctrader, Match Trader and iOS/Android apps.

Not yet; procedures to obtain it are underway.
Equinix LD4 (London) and NY4 (New York).
200 ms in Europe; 100–300 ms in LatAm via Miami POP.
Yes, no time or order distance restrictions as long as it’s not HFT, arbitrage, or toxic flow.
Yes, SCAP Copy platform with investor and provider modes.
Free from$30,000 balance or 50 lots/month;$15/month otherwise.
Economic calendar, Autochartist, Acuity AI, calculators, and real-time news.
Yes, from 0.1 lot in CFDs on stocks and ETFs.

Spreads, Commissions, and Costs

Bank transfer, Visa/Mastercard, USDT-TRC20, and BTC.
0% from SCAP BROKER; issuer fees may apply.
Up to 3 hours and instant for e-wallets and crypto; 1-3 days for transfers.
$10 or equivalent.
Client Area → Finance → Withdraw, select method and amount.
Processed within 3 business days maximum.
Minimum$25 for transfers; no daily maximum except local regulations.
0% for e-wallets and crypto;$10 fixed for international transfers.
No, AML policies require using the same method.

Deposits, Withdrawals, and Payments

Bank transfer, Visa/Mastercard, USDT-TRC20, and BTC.
0% from SCAP BROKER; issuer fees may apply.
Up to 3 hours and instant for e-wallets and crypto; 1-3 days for transfers.
$10 or equivalent.
Client Area → Finance → Withdraw, select method and amount.
Processed within 3 business days maximum.
Minimum$25 for transfers; no daily maximum except local regulations.
0% for e-wallets and crypto;$10 fixed for international transfers.
No, AML policies require using the same method.

Spreads, Commissions, and Costs

Variable according to market liquidity; average EURUSD 0.1 pips Raw ECN.
$3 per side $6 round-turn).
Only after 30 days without trades $10/month).
No.
From Symbol Specifications in MT5 or dynamic table on the website.
From Symbol Specifications in MT5 or dynamic table on the website.
Yes, check terms and conditions.
Executed at the best available price.
Interbank spread + 0.5%.

Regulation, Security, and Fund Protection

FSCA – MSB – FCCA | PENDING: MAURITIUS & LABUAN

Tier-1 banks in segregated accounts and liquidity provider.
Optional with Google Authenticator or SMS; user-manageable.
Internal compensation fund + segregation prevents client fund use.
Yes, transaction monitoring and ultimate beneficiary verification.
Encrypted with AES-256, CC EAL4, ISO27001, PCI DSS and stored on EU servers and USA Servers.
Email [email protected] or open ‘Fraud/Phishing’ ticket.
Guaranteed at no extra cost.
Orders sent to external liquidity providers; no trading against clients.

Support and SLA

Telegram, email [email protected], and CRM support.

LATAM hours 8:00 AM to 5:00 PM.
Initial response ≤ 4 hours; resolution ≤ 24 business hours.
CRM support.
Yes, all channels are bilingual ES/EN.

Other Frequent Topics

Automatic price and balance adjustments for splits, dividends, and mergers.
Notification 48 hours prior; execution halted and pending orders preserved.
No, only during international trading hours.
Only in CANADA-FSCA jurisdictions; consult your advisor.
Leverage may be temporarily reduced; notice given 1 hour prior.
Not allowed.
SCAP routes orders to the provider with the best price and lowest latency at execution time.
Ticket ‘Platform → Trade Claim’ within 48 hours with trade number.
No.
https://scapbroker.com/legal with T&C, privacy, and risk policies.

Policies on Arbitrage

Arbitrage is not allowed. If detected, profits and commissions will be removed and a$100 penalty applied.

HFT trading is not allowed; trades must last more than 1 minute. If identified as HFT, profits will be removed, commissions charged, and a$100 penalty applied.

Hedging arbitrage between symbols and brokers is not permitted; legal and financial penalties apply, including$100 penalty, profit removal, and commission charges.