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FREQUENTLY ASKED QUESTIONS
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Reasons why your KYC could be denied

Reasons Your KYC Could Be Invalidated

1. Poor Document Quality: Ensure the documents you provide for your account verification are in high resolution and clearly legible. Poor document quality may hinder your verification process.

2. Expired Identification: Identity documents must be valid at the time of verification. Make sure your passport, national ID, or driver’s license is still within its validity period.

3. Inconsistent Profile Information: It’s crucial that the information you provide in your user profile exactly matches the information on the documents you submit for verification. This includes your full name, surname, address, country, and postal code.

4. Residents of Restricted Countries: Clients from certain countries like Iran, United States or North Korea may face additional verification restrictions.

5. Document Format and Validity: Documents such as utility bills and bank statements should  be in PDF format and have a minimum validity of three months. Phone and internet bills are not valid for this purpose.

6. Clear Identification Selfie: Along with your documents, you may be asked to provide a clear selfie holding your

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Scap Broker, LTD is a company incorporated in Saint Lucia, as a Limited Liability Company Number 2024-00126, registered at Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia PO Box 838. Clients must be at least 18 years of age to use the services of Scap Broker LTD. This web page is offered to you conditioned on your acceptance of the terms, conditions, and notices contained herein without modification. Your use of the page constitutes your agreement to abide by the Terms of Use. RISK WARNING: CFDs AND FX is risky. It isn’t suitable for everyone and you could lose substantially more then your initial investment. You don’t own or have rights in the underlying assets. The information on this website is of a general nature and does not take into account your or your client’s personal objectives, financial circumstances or needs. Please read our risk warning and other legal documents and make sure you fully understand the risks before making any trading decisions. We suggest you seek independent advice. SCAP BROKER does not guarantee returns or profits on any transactions made through the platform. All financial operations involve significant risks and may result in losses exceeding the invested capital. Users should be aware of the risks associated with trading and exercise due diligence. Users are advised to seek independent financial advice if they have any doubts about the suitability of investments offered by SCAP BROKER. The entities mentioned do not offer services to residents of certain jurisdictions, such as the United States, Canada, Iran, North Korea, Europe, the United Kingdom, Russia, Belarus, among others.
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